Students are expected to have the following prior knowledge:
(a) Knowledge of the following quality management principles and concepts:
The Plan, Do, Check, Act (PDCA) cycle
The relationship between quality management and customer satisfaction.
Commonly used quality management terms and definitions and the 8 Quality Principles as given in ISO 9000.
The process approach used in quality management.
The Model of a Process Based Quality Management System, the structure and content of ISO 9001.
(b) Knowledge of the requirements of ISO 9001, which may be gained by completing an CQI & IRCA certified QMS Foundation Training course or equivalent.